Customer Voice - Turn customer experiences into stars

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  • $24.97
  • Regular price $49.99


Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Your clients know that it’s important to capture their customer's feedback, but they need your help.

With Customer Voice, your clients have the power to gather customer experiences to boost online star power and drive more business. Win the trust of new customers, collect their valuable feedback and show up where they are looking.

Deliver a powerful customer feedback tool that will have your clients seeing stars!

  1. Use happy customers to win new customers: Leverage the voice of brand champions to improve your clients’ online word-of-mouth. Invite existing customers to share their experiences online so new customers know your clients can be trusted.
  2. Collect feedback to better your clients’ business: Ensure customers are getting what they want and expect. Invite them to share their experiences so your clients can put their valuable feedback to work.
  3. Build a targeted presence across popular review sites: Make sure your clients’ reviews show up where their customers spend the most time. Focus on collecting feedback on the review sites that impact their business.
  4. Help businesses shine in local search: Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help your clients show up in search so new customers can find them.
  5. Reach customers wherever they are: Customer Voice gives your clients the flexibility to request reviews on the medium that works best for their customers—either text message or email.

FAQs

 

Why do customer reviews matter?

Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.

Why is it important to continuously generate new reviews?

For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.
Does Customer Voice require any additional products?
Listing Builder is needed in order for Customer Voice to access the My Listings page.

What is included in this product?

  • Email review request capabilities
  • Bulk upload for email
  • Saved templates
  • Review generation widget